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case Study

Customer Marketing Preference Center

The Problem

The marketing team behind a leading consumer service needed a fast way to test the collection of detailed customer preferences for specific genre interests so that they could do more personalization.

So they turned to Pickaxe to help design the interface and well as implement the technology to collect the preferences and integrate with their existing data systems, all while ensuring compliance with Infosec, privacy, and legal requirments.

What We Did

  • UI and UX Design

  • Development of front-end and back-end software.

  • Systems Architecture and support planning for transferring control to internal teams.

  • Continuous support and iteration until the tools are fully transferred to internal resources.

The Results

After we implemented CAPI, there was an immediate impact on the CPA. The Match Rates and Deduplication inside Facebook was now able to work far more effectively and the CPA dropped immediately.

Finally Spartan didn’t have to guess anymore and could now effectively evaluated their campaigns with a real CPA number to measure against.

50%

Reduced CPA

The Results

Pickaxe created a reporting framework that provided three levels of insights:

  • A national view across the entire portfolio of sites and stations, with anomaly detection, performance insights and alerts, and powerful query tools.
  • A station level view, with all of the above filtered to only include the stations data plus benchmark comparisons (by DMA size).
  • A customized view for each of their thousands of advertiser.

Advertiser Portal

When advertisers login, they only see their campaigns and media performance across all the sites on which they advertised.  Alerts are provided for assets that are particularly strong performers. An integration with GAM and the order management system allows for the publisher to have advertisers granted access when their campaigns flight (and for access to be removed automatically at the appropriate cadence after campaign close reporting).

Station Views

Station managers can view all of the campaigns trafficked across their sites

National View

The Publisher’s national Sales and Account teams can leverage Pickaxe to view Order Management Data, Site Analytics, and Campaign Performance across the entire portfolio of sites and stations, with anomaly detection, performance insights and alerts, and powerful query tools.  They get alerts if their clients’ ads are trafficking too often in the overnight hours, if Acquisition Campaigns are generated appropriate click-thru and Awareness campaigns are meeting CPM and Impression goals.

Pickaxe Connectors Used

Pickaxe connections to GAM, BigQuery, and Google Analytics.

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